At Art Supply Sales, we’re committed to supporting your creative journey with premium materials and thoughtful service. Below you’ll find answers to common questions about our products, shipping, and more.
About Our Products
What types of art materials do you specialize in?
We specialize in high-quality materials for professional artists and dedicated creatives, including:
- 100% cotton and professional watercolour papers
- Specialty surfaces like acrylic papers and Bristol boards
- Calligraphy supplies (pens, brushes, and specialty papers)
- Asian papers and traditional art materials
- 3D & sculpture supplies
- Premium drawing inks and chalks
How do I choose the right paper for my medium?
Our website organizes papers by medium compatibility. For specific recommendations:
- Watercolour: Look under “Artist & professional watercolour papers” or “100% cotton papers”
- Calligraphy: Browse our “Calligraphy papers” section
- Ink drawing: Consider our Bristol boards or specialty acrylic papers
- Mixed media: Our acetate & film or acrylic papers provide excellent versatility
Ordering & Account Questions
What payment methods do you accept?
We accept all major payment methods to accommodate international artists:
- Visa
- MasterCard
- JCB
- PayPal
Can I modify or cancel my order after placing it?
We process orders quickly to get materials to your studio without delay. If you need to modify or cancel an order, please contact us immediately at [email protected]. We’ll make every effort to accommodate your request if your order hasn’t yet entered the packing process (typically within 4 hours of ordering).
Shipping & Delivery
What are my shipping options?
We offer two shipping methods designed for artists’ needs:
- Standard Shipping (£12.95)
- Carriers: DHL or FedEx
- Processing: 1-2 business days
- Delivery: 10-15 days after dispatch
- Includes full tracking
- Free Shipping (Orders over £50)
- Carrier: EMS
- Processing: 1-2 business days
- Delivery: 15-25 days after dispatch
- Includes basic tracking
How do you protect delicate art materials during shipping?
As artists ourselves, we take extraordinary care with your materials:
- Delicate papers are wrapped in acid-free tissue
- Framed items receive reinforced corner protection
- Inks and adhesives are packed with climate-conscious materials
- All shipments are carefully boxed to prevent shifting during transit
Can I track my order?
Yes! All orders include tracking:
- Standard Shipping: Full visibility from dispatch to delivery
- Free Shipping: Basic tracking information provided
Returns & Exchanges
What is your return policy?
We offer a 15-day return policy from the delivery date. To initiate a return:
- Contact our artist support team at [email protected] within 15 days of receiving your order
- Include your order number and reason for return
- We’ll provide return instructions
What if my materials arrive damaged?
We’re so sorry if this happens! Please:
- Keep all original packaging
- Take photos of the damaged items and packaging
- Email these to [email protected] within 3 days of delivery
Additional Questions
Do you offer bulk discounts for studios or classrooms?
Yes! We’re happy to discuss volume pricing for educational institutions or professional studios. Please email [email protected] with your requirements and we’ll prepare a customized quote.
Can I request a product you don’t currently carry?
We’re always expanding our selection based on artist needs. If there’s a specific material you’d like us to source, please let us know at [email protected]. While we can’t guarantee we’ll be able to obtain every request, we value your input and will make every effort to accommodate professional-grade material requests.
Still have questions? Our artist support team understands the urgency of creative projects and responds within 24 hours. Contact us at [email protected] or write to our Edinburgh studio at:
Art Supply Sales
15 Morrison St
Edinburgh, GB EH4O 4OC