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At Art Supply Sales, we value the trust our global community of artists places in us when purchasing premium art materials. This Privacy Policy explains how we collect, use, and protect your personal information with the same care we apply to selecting our 100% cotton papers and professional-grade art supplies.

1. Information We Collect

To provide our artists with the best possible service, we collect:

  • Order Information: Name, billing/shipping address, email, phone number, and payment details when you purchase our fine art papers or calligraphy sets
  • Account Details: If you create an account, we store your login credentials and preferences
  • Communication Records: Correspondence with our artist support team
  • Technical Data: IP address, browser type, and device information
  • Usage Data: How you navigate our site, including which art materials interest you

2. How We Use Your Information

We use your data with the precision of a master calligrapher to:

  • Process orders for our archival-quality papers and art supplies
  • Provide worldwide shipping to your studio or educational institution
  • Offer personalized recommendations based on your medium preferences (watercolour, acrylic, etc.)
  • Improve our website experience for professional artists
  • Send important updates about your orders or our products (with your consent)
  • Prevent fraud and ensure transaction security

3. Data Sharing & Disclosure

Like carefully selected pigments, we share data only when necessary:

  • Payment Processors: To complete transactions for your art materials
  • Shipping Providers: To deliver your orders globally (excluding certain remote areas)
  • Legal Compliance: When required by law or to protect our artistic community
  • Service Providers: Companies that help us operate our business (under strict confidentiality)

We never sell your data to third parties for marketing purposes.

4. Data Storage & Security

We protect your information with the same archival standards as our premium papers:

  • PCI-DSS compliant payment processing
  • SSL encryption across our entire website
  • Secure servers with restricted access
  • Regular security audits

Data is stored only as long as necessary to serve you or meet legal requirements.

5. Your Rights as an Artist

You have control over your information, including the right to:

  • Access the personal data we hold about you
  • Correct inaccurate information (such as your studio address)
  • Request deletion of your data (subject to legal requirements)
  • Opt-out of marketing communications
  • Withdraw consent where applicable

To exercise these rights, please contact us at [email protected].

6. Cookies & Tracking Technologies

Like sketch marks guiding a final painting, we use cookies to:

  • Remember your preferences (like paper weight selections)
  • Analyze site usage to improve our artist’s experience
  • Enable features like your shopping cart
  • Measure marketing effectiveness (with your consent)

You can manage cookie preferences through your browser settings.

7. International Data Transfers

As we serve artists worldwide (excluding some Asian and remote regions), your data may be transferred internationally. We ensure all transfers comply with applicable data protection laws.

8. Changes to This Policy

We may update this policy as our business evolves. Significant changes will be communicated to our artist community.

Contact Us

For questions about your privacy or this policy, our artist support team is here to help:

Email: [email protected]
Postal: 15 Morrison St, Edinburgh, GB EH4O 4OC

Thank you for trusting Art Supply Sales with both your artistic practice and your personal information. We’re committed to maintaining that trust through transparent data practices.