At Art Supply Sales, we take as much care with your satisfaction as we do in selecting our premium 100% cotton papers and professional-grade art materials. If your purchase doesn’t meet your artistic needs, we offer a straightforward returns process.

Our Return Policy

You may return most unused items in their original packaging within 15 days of delivery for a full refund or exchange. Please note:

  • Items must be in resalable condition – unused and with original packaging intact
  • Proof of purchase is required
  • Return shipping costs are the customer’s responsibility unless the item arrived damaged or incorrect

Non-Returnable Items

To ensure the highest standards for our artistic community, certain items cannot be returned:

  • Opened adhesives & glues (due to potential contamination)
  • Used blades (for safety reasons)
  • Custom-cut papers and boards
  • Opened acrylic & drawing inks

Return Process

Follow these steps to return an item:

  1. Contact us at [email protected] within 15 days of receiving your order
  2. Provide details using our return request template below
  3. Wait for authorization – we’ll respond within 2 business days with return instructions
  4. Package securely – use original packaging when possible
  5. Ship to:
    Art Supply Sales Returns
    15 Morrison St
    Edinburgh, GB EH4O 4OC

Return Request Template

Subject: Return Request – Order #[Your Order Number]

Dear Art Supply Sales Team,

I would like to request a return/exchange for my recent order (#[Order Number]). Below are the details:

Item(s) to return: [Product Name(s)]
Reason for return: [Please specify]
Preferred resolution: [Refund/Exchange – if exchange, specify desired item]
Original order date: [Date]
Delivery date: [Date]

Please advise on next steps at your earliest convenience.

Best regards,
[Your Full Name]
[Your Email Address]
[Your Contact Number]

Refund Information

Once we receive and inspect your return:

  • Processing time: 3-5 business days after receipt
  • Refund method: Original payment method (Visa, MasterCard, JCB, PayPal)
  • Timing:
    – Credit/debit cards: 5-10 business days after processing
    – PayPal: 3-5 business days after processing

For exchanges, we’ll ship your new item once the return is processed. Shipping times follow our standard delivery estimates.

Damaged or Incorrect Items

If your art materials arrive damaged or incorrect:

  1. Contact us immediately at [email protected] with photos of the damage/incorrect item
  2. We’ll arrange a replacement or refund at no additional cost to you
  3. In some cases, we may ask you to return the item using a prepaid shipping label

For any questions about our returns policy, our artist support team is happy to assist at [email protected].

Thank you for being part of our global artistic community. We’re committed to ensuring your complete satisfaction with every purchase of our fine art papers and professional supplies.