At Art Supply Sales, we understand that premium art materials are essential to your creative process. Our shipping and returns policies are designed with artists’ needs in mind, ensuring you receive your professional-grade supplies promptly and can shop with confidence.
Shipping Information
Order Processing
We carefully prepare all orders within 1-2 business days of receiving your payment. Each item is inspected by our team to ensure it meets our high quality standards before shipping.
Shipping Methods
We offer two shipping options to our global artistic community (excluding some Asian and remote regions):
- Standard Shipping (£12.95):
- Carrier: DHL or FedEx
- Delivery time: 10-15 business days after dispatch
- Includes tracking and insurance
- Free Shipping (Orders over £50):
- Carrier: EMS
- Delivery time: 15-25 business days after dispatch
Note: Delivery times are estimates and may vary depending on customs processing in your country. We recommend choosing standard shipping for time-sensitive projects.
Returns & Exchanges
We want you to be completely satisfied with your premium art papers and professional supplies. If an item doesn’t meet your expectations, our straightforward returns process ensures a smooth resolution.
Our Return Policy
You may return most unused items in their original packaging within 15 days of delivery for a full refund or exchange. Please note:
- Items must be in resalable condition – unused and with original packaging intact
- Proof of purchase is required
- Return shipping costs are the customer’s responsibility unless the item arrived damaged or incorrect
Non-Returnable Items
To maintain quality and safety standards for our artistic community, these items cannot be returned:
- Opened adhesives & glues (due to potential contamination)
- Used blades (for safety reasons)
- Custom-cut papers and boards
- Opened acrylic & drawing inks
Return Process
Follow these steps to return an item:
- Contact us at [email protected] within 15 days of receiving your order
- Provide details using our return request template below
- Wait for authorization – we’ll respond within 2 business days with return instructions
- Package securely – use original packaging when possible
- Ship to: Art Supply Sales Returns, 15 Morrison St, Edinburgh, GB EH4O 4OC
Return Request Template
Subject: Return Request – Order #[Your Order Number]
Dear Art Supply Sales Team,
I would like to request a return/exchange for my recent order (#[Order Number]). Below are the details:
Item(s) to return: [Product Name(s)]
Reason for return: [Please specify]
Preferred resolution: [Refund/Exchange – if exchange, specify desired item]
Original order date: [Date]
Delivery date: [Date]
Please advise on next steps at your earliest convenience.
Best regards,
[Your Full Name]
[Your Email Address]
[Your Contact Number]
Refund Information
Once we receive and inspect your return:
- Processing time: 3-5 business days after receipt
- Refund method: Original payment method (Visa, MasterCard, JCB, PayPal)
- Timing:
- Credit/debit cards: 5-10 business days after processing
- PayPal: 3-5 business days after processing
For exchanges, we’ll ship your new item once the return is processed. Shipping times follow our standard delivery estimates.
Damaged or Incorrect Items
If your art materials arrive damaged or incorrect:
- Contact us immediately at [email protected] with photos of the damage/incorrect item
- We’ll arrange a replacement or refund at no additional cost to you
- In some cases, we may ask you to return the item using a prepaid shipping label
For any questions about our shipping or returns policy, our artist support team is happy to assist at [email protected].
Thank you for being part of our global artistic community. We’re committed to ensuring your complete satisfaction with every purchase of our fine art papers and professional supplies.