Term and Conditions

Last updated: [Insert Date]

1. Website Use and Intellectual Property

1.1 Access and Eligibility

Our website is designed for professional artists, calligraphers, and creative individuals seeking premium art supplies. By using our site, you confirm you are at least 18 years old or accessing with parental supervision.

1.2 Intellectual Property

All content on artsupplysales.com, including product descriptions, images, and instructional materials, is our exclusive property or licensed to us. You may not reproduce, distribute, or create derivative works without our express written permission.

2. Product Information

2.1 Product Descriptions

We take great care to accurately describe our premium art materials including:

• 100% cotton papers and professional watercolour papers
• Specialty surfaces like acrylic papers and Bristol boards
• Artist-grade tools including calligraphy sets and barens
• Professional mediums such as acrylic inks and artists’ chalks

While we strive for accuracy, slight variations in colour or texture may occur due to monitor settings or natural material characteristics.

2.2 Product Availability

As many of our products are handcrafted or imported, availability may change. We reserve the right to limit quantities and discontinue items without notice.

3. Ordering Process

3.1 Placing Orders

By placing an order, you:

• Confirm all provided information is accurate
• Agree to pay the total amount including applicable taxes
• Acknowledge that your order represents an offer to purchase which we may accept or decline

3.2 Order Confirmation

After placing your order, you’ll receive an email confirmation. This indicates we’ve received your order but doesn’t constitute acceptance. Acceptance occurs when we ship your items.

4. Payment Terms

4.1 Accepted Payment Methods

We accept:

• Visa
• MasterCard
• JCB
• PayPal

All payments are processed securely. We never store your complete payment information on our servers.

4.2 Pricing

All prices are in GBP (£) and include VAT where applicable. We reserve the right to adjust prices due to material cost changes or currency fluctuations.

5. Shipping Policy

5.1 Processing Time

Each order is carefully prepared by our team within 1-2 business days. Every item is inspected for quality before shipping.

5.2 Shipping Options

We offer two shipping methods to most global destinations (excluding parts of Asia and remote regions):

• Standard Shipping (£12.95): Via DHL or FedEx, delivered in 10-15 business days after dispatch with tracking and insurance
• Free Shipping: For orders over £50 via EMS, delivered in 15-25 business days after dispatch

Delivery times are estimates and may vary due to customs processing.

5.3 Delivery Responsibilities

Once shipped, you become responsible for the package. Please ensure someone is available to receive your art materials. We’re not liable for delays caused by customs, weather, or other unforeseen circumstances.

6. Returns and Refunds

6.1 Return Policy

We want you to be completely satisfied with your premium art supplies. You may return most unused items in original packaging within 15 days of delivery for a full refund or exchange.

6.2 Non-Returnable Items

For safety and quality reasons, we cannot accept returns of:

• Opened adhesives & glues
• Used blades
• Custom-cut papers and boards
• Opened acrylic & drawing inks

6.3 Return Process

To initiate a return:

1. Contact us at [email protected] within 15 days
2. Provide details using our return request template
3. Wait for authorization and return instructions
4. Ship to: Art Supply Sales Returns, 15 Morrison St, Edinburgh, GB EH4O 4OC

Return shipping costs are your responsibility unless the item arrived damaged or incorrect.

6.4 Refunds

Refunds are processed within 3-5 business days of receiving your return. The refund will be issued to your original payment method.

7. User Responsibilities

7.1 Account Security

If you create an account, you’re responsible for maintaining its confidentiality and all activities that occur under it.

7.2 Prohibited Activities

You agree not to:

• Use our site for any unlawful purpose
• Attempt to gain unauthorized access to our systems
• Interfere with the site’s operation
• Submit false or misleading information

8. Limitation of Liability

Art Supply Sales shall not be liable for:

• Any indirect, incidental, or consequential damages
• Errors or omissions in product information
• Delivery delays beyond our control
• Improper use of art materials

Our total liability for any claim related to your order shall not exceed the order’s purchase price.

9. Privacy Policy

Your privacy is important to us. Please review our separate Privacy Policy which explains how we collect, use, and protect your personal information.

10. Governing Law

These Terms shall be governed by and construed in accordance with the laws of Scotland. Any disputes shall be subject to the exclusive jurisdiction of the Scottish courts.

11. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to our website. Your continued use constitutes acceptance of the modified Terms.

12. Contact Information

For questions about these Terms or our products:

Art Supply Sales
15 Morrison St
Edinburgh, GB EH4O 4OC
Email: [email protected]